Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect information you voluntarily provide when you submit inquiries, request quotes, schedule calibration services, or create an account. This may include:

  • Name, job title, and company name
  • Business email address and phone number
  • Product and application interests
  • Shipping and billing addresses for service orders
  • Technical requirements and measurement application details

We also automatically collect certain technical data when you visit our Site, including IP address, browser type, operating system, referring URLs, pages visited, and access timestamps. This data is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use collected information to:

  • Respond to product inquiries and provide technical support
  • Process service orders (calibration, repair, rental)
  • Send relevant product updates, technical resources, and industry insights (with your consent)
  • Improve Site functionality and user experience
  • Analyze usage patterns to optimize content and navigation
  • Comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share data with:

  • Authorized distributors and channel partners to fulfill your product or service requests
  • Service providers who assist in Site operations, analytics, or marketing (under confidentiality agreements)
  • Law enforcement or regulatory authorities when required by law or to protect our legal rights

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), secure data storage, access controls, and regular security assessments to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies for essential Site functionality, analytics, and personalization. You can control cookie preferences through your browser settings. Disabling certain cookies may limit Site functionality.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at the address below. We will respond to verified requests within 30 days.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data is retained for up to 36 months unless you request earlier deletion.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.

10. Contact Us

For privacy-related questions or requests, please contact us at our contact page or email [email protected].